StyleSpotv LLC provides professional technology services, software licensing, and digital consulting engagements. Due to the nature of our services, the following refund and cancellation terms apply to all engagements.

1. General Policy

Due to the nature of digital, consulting, and software development services, refunds are processed on a milestone basis. Because significant technical work, planning, and resources are committed at project initiation, refunds are not provided for completed work phases.

2. Project-Based Development Services

• Pre-Commencement: If a client cancels before project kickoff and before any scoping or discovery work has been performed, the deposit (if paid) will be refunded in full within 10 business days.
• Post-Commencement: Once discovery, scoping, or development work has commenced, the deposit is non-refundable. Payments made for completed milestones are non-refundable.
• Incomplete Milestones: If the Company fails to deliver a defined milestone due to circumstances within its control, the Client may request a refund of the payment associated with that specific milestone.
• Milestone Disputes: Must be submitted in writing within 5 business days of delivery notification.

3. Software Licenses

• License keys issued: Non-refundable once delivered and activated.
• Non-delivery: Full refund within 10 business days if the Company fails to deliver as agreed.
• Pro-rated cancellation: For multi-year agreements, cancellation after 30 days may be eligible for a pro-rated refund at the Company's discretion.

4. Managed Services & Support Blocks

• Unused support hours may be refunded on a pro-rated basis if requested within 60 days of purchase and fewer than 25% of hours have been consumed.
• Monthly contracts may be cancelled with 15 days written notice. Fees for the current billing period are non-refundable.

5. Cancellation Procedure

Send written notice to support@StyleSpotv.com including your company name, engagement reference number, and reason for cancellation. We will respond within 3 business days.

6. Chargebacks

Clients are encouraged to contact us directly to resolve billing disputes before initiating a chargeback. We will cooperate fully with payment processor dispute resolution and provide complete documentation of services rendered.

7. Contact

StyleSpotv LLC
1314 W McDermott Dr Ste 106 #109, Allen, TX 75013
support@StyleSpotv.com